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| Free 1-month HKT Protection Powered by AppleCare Services Offer Terms and Conditions: | |||
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Existing csl / 1O1O customers customer owning designated iPhone model purchased from HKT and opting for HKT Protection Powered by AppleCare Services within 60 days can enjoy 1-month service fee waiver. Service fee will be (i) HK$68, applicable to the non-foldable iPhone series or the model released after the iPhone 17 series, (ii) HK$128, applicable to iPhone Duo per month from the 2nd month. If you do not agree to continue subscribing to the service after free trial, 7 days prior notice is required before the end of free trial period. Terms & Conditions apply. |
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| Redeem 3 months HKT Protection Powered by Apple Services with Club Point Terms and Conditions: | |||
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Starting from 21 July 2025, each existing csl / 1O1O customer owning designated non-foldable iPhone series or the model released after the iPhone 17 series (not applicable to iPhone Duo series) purchased from HKT, can have one time waiver of 3 months’ service fee for HKT Protection Powered by AppleCare Services redeem by 1000 Club Point within 60 days. Service fee will be HK$68 per month from the 4th month. If you do not agree to continue subscribing to the service after free trial, 30 days prior notice is required before the end of free trial period. Terms & Conditions apply. |
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| HKT Protection Powered by AppleCare Services (the “Services”) Terms and Conditions: | |||
| 1. | HKT Protection Powered by AppleCare Services (the “Services”) is provided by a member of the HKT Group (being HKT Limited and its subsidiaries, which may include, but not limited to, Hong Kong Telecommunications (HKT) Limited, CSL Mobile Limited ("Company," or "we", or “us”). The Company has arranged Bolttech Device Protection Hong Kong Limited ("bolttech") as its service provider to manage and deliver the Service. | ||
| 2. | Existing csl / 1O1O customers owning designated iPhone model (“Designated Device”) purchased from HKT and opting for this service within 60 days. Monthly fee (i) HK$58, applicable to the non-foldable iPhone series or the model released after the iPhone 17 series, (ii) HK$108, applicable to iPhone Duo series, with commitment period of 24-month or above. After the Commitment Period, the Services will be automatically renewed on a monthly basis at HK$58 or HK$108 until customers provide us 30 days prior notice to cancel. Or (iii) HK$68, applicable to the non-foldable iPhone series or the model released after the iPhone 17 series, (iv) HK$128, applicable to iPhone Duo series, without commitment period. Relevant plan fees will be added to csl / 1O1O mobile bill. | ||
| 3. | Customer must pay us early termination fee if customer terminates the service before expiry of the commitment period, which shall be the sum of the monthly plan fee for the remaining months of the commitment period. | ||
| 4. | Application for the Service is subject to approval by Apple Asia Limited (“Apple”). | ||
| 5. |
The Service allows you to during the Service period a) Unlimited incidence of accidental damage protection: When repairing your Designated Device, you need to pay HK$228 each time for screen or back glass repairs (per screen), HK$788 each time for inner display damage (applicable to iPhone Duo series only) or other accidental damage repairs (including whole-unit-exchange if device is irreparable), and HK$149 each time for cover layer damage (applicable to iPhone Duo series only) . b) Up to 2 times switch service in each rolling 12-month period: no questions asked, you need to pay a switch fee of 28% of the original suggested retail price of your Designated Device, switch the Designated Device to a replacement device (“Replacement Device”). Terms and conditions apply. |
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| 6. | Please refer to https://hkt-protection.bolttech.hk/hk/en/ swap for the number of device switch you are entitled to during each 12-month rolling period during the Service period, and terms and conditions about this service. | ||
| 7. | The replacement device is supplied and delivered to you by bolttech. CSL Mobile Limited (“CSL”) expressly disclaims any warranties or representations of any kind in relation to the Replacement Device (whether express or implied). | ||
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If you do not hand in your registered device or fail to comply with the Service terms and conditions, bolttech may charge you up to 72% of the Original SRP in addition to the Switch Fee. bolttech may take a hold on your credit card at the time of the switch for the purposes of such additional charge： a) Failure to return the Designated Device; or b) The device returned is not the Designated Device, i.e. the same device that was registered at the time of application; or c) The IMEI of the returned device cannot be identified. Bolttech may take a hold on your credit card at the time of the switch for the purposes of such Additional Charge. |
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Switch Device means an Apple manufactured genuine device which is comprised of new and/or previously used genuine Apple parts that have been tested and pass Apple functional requirements or a Mobile Device obtained by a Device Switch Service, and it shall be deemed the new Registered Device after being delivered to the Customer, but as compared to the original Registered Device, it can be either: a) Of identical brand, model, color and memory capacity (“Like-for-Identical”) b) Of identical brand, model and memory capacity, but of different color (“Like-for-Like”) c) Has a different IMEI ; d) Is not provided in Apple’s original packaging; and e) Does not include any Device Accessories. |
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| 10. | In case of any enquiry or dispute about the Service, please contact bolttech live chat at service portal https://hkt-protection.bolttech.hk/hk/en/swap (Office hours: Monday to Friday, 9:00 am to 6:00 pm; excluding Saturday, Sundays and public holidays) or email to device.support@bolttech.hk. | ||
| 11. | The General Terms and Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the Designated Mobile Plan and the Service. | ||
| 12. | CSL reserves the right to change or terminate the Service and amend all related terms and conditions at any time without prior notice. In case of any dispute, the decision of CSL shall be final and conclusive. | ||
| 13. | In the event of any discrepancies between the Chinese and English versions of these terms and conditions, the English version shall prevail. | ||
